Good evening all.
Could I ask for some advice please. I am a first time FA owner and am applying for my s13
I purchased a FA from a “trusted” dealer on the North Coast. I paid via EFT without seeing the FA and was issued the various documents for my application.
I proceeded to ask the dealer to show me the FA so that I could a) shoot it and b) verify the serial number before I submit the application.
I was then told that the dealer did not actually have the FA and that it would arrive in the next 2 days from the agents.
It is now over a week later and the dealer can still not tell me if or when the FA I paid upfront for is arriving?
My Questions:
1. Is it normal in this industry to receive payment for an item without telling the buyer that the item is not actually in stock? - This seems dishonest.
2. Am I justified to demand a refund if I am not presented with visual confirmation of the FA by the end of this week?
I feel like I should rather spend my 15k at a dealer that would offer better service and not act like they’re doing me a favour by “allowing” me to spend my money with them.
3. Am I being stupid and should I just wait ?
Any advice would be appreciated.
thanks in advance.