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  1. #11
    User
    Join Date
    Aug 2013
    Location
    Pretoria
    Posts
    2,422

    Default Re: http://www.smallarmstrading.co.za

    Had the PLEASURE of purchasing a few items from them the past week.
    I was assisted by Jana, and completed my purchase all via email. (except for EFT)

    Now I must add the following, it was truly a GREAT customer service experience.
    On their website it mentions stock of items are not confirmed and best would be to 1st contact them, so last Friday is sent them an email asking if they have stock & confirmation on pricing.

    Just after 6pm Friday evening I get a reply, confirming only one of the items were in stock, but that they will get back to me on Monday when they can confirm availability from the supplier. [Please note, Small Arms Trading is actually close on Mondays].

    "True as Bob" - Monday afternoon I get an email confirming they can get stock and items will be available the next day, sent several mails back and forth after that till just after 7pm to clarify payment & delivery option (yes that late with prompt replies).

    One item Jana even offered to take a photo of so that I can be satisfied that I'm getting want I'm ordering.
    Tuesday I had my tracking number and this morning my items got delivered.

    THANK YOU , THANK YOU

  2. #12
    Moderator Skaaphaas's Avatar
    Join Date
    Apr 2011
    Location
    Centurion
    Posts
    17,225

    Default Re: http://www.smallarmstrading.co.za

    You in love, SA?
    - GAMER -

  3. #13
    User
    Join Date
    Aug 2013
    Location
    Pretoria
    Posts
    2,422

    Default Re: http://www.smallarmstrading.co.za

    Quote Originally Posted by Skaaphaas View Post
    You in love, SA?
    Just very happy with the exceptional service received, still sitting at the office, so being able to buy "essentials" and having it delivered without having to leave my desk so to speak, helps a lot.

    *Retail therapy

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