90 days....?

**MSW2** · 15-02-2019, 16:49

Just keep on top of them with complaints. I will post email addresses and phone numbers I encountered after lodging a complaint on Monday. I try not to touch my laptops on weekends and the list is on one.
Letting the CFR get away with bad service will only reinforce their behaviour.

**MSW2** · 18-02-2019, 09:11

Col Simelane, 012 353 6397, Simelanes3@saps.gov.
Mamothetij@saps.gov.za
Mr Nkoane, 012 393 4097, nkoanem2@saps...
Printing, 012 353 6937
WO Mashile, 012 393 4828.

**ror123** · 19-02-2019, 17:26

here is a link to the SA working day calendar... i am only on 72 working days...

http://south-africa.workingdays.org/

**Leunis** · 26-02-2019, 14:37

Hi guys, I am sitting in a similar situation although it's luckily already in consideration for a while now (they keep giving me different dates when I phone). I submitted a section 13 9mm one on 25th of October last year, and received the "receives attention" SMS the same day. Since then I have been phoning every Tuesday to follow up and it's still in consideration since the 24th of Jan (date keeps changing when I phone).

I have phoned twice today to get my weekly update, and unfortunately I could not get through after 30 minutes of holding each time (tried around 09h30 and 14h00 again). I refuse to hold on longer than 30 minutes.

Originally Posted by MSW2

Col Simelane, 012 353 6397, Simelanes3@saps.gov.
Mamothetij@saps.gov.za
Mr Nkoane, 012 393 4097, nkoanem2@saps...
Printing, 012 353 6937
WO Mashile, 012 393 4828.

Can I phone these guys as well, just indicating that the normal CFR number is on a death-hold?

**Mattyg89** · 26-02-2019, 14:54

Just call them after 10pm - quick and easy.

**Leunis** · 26-02-2019, 15:00

Originally Posted by Mattyg89

Just call them after 10pm - quick and easy.

Serious, they still answer then?

Anyway I emailed all the addresses posted in this thread and actually got a reply from ComplaintsNodalPoint@saps.gov.za

"
Dear Lt Col De Witt

Please assist with the enquiry received.

Regards
C van Rooyen, Colonel
Section Commander: Service Complaints Call Centre
Complaints Management and Co-ordination

MANAGEMENT INTERVENTION

Tel: 012 3933209
Fax: 086 6207444
Email: vanrooyenc@saps.gov.za
"

**Mattyg89** · 26-02-2019, 16:09

Ya it's definitely the easiest time to call, they're essentially 24 hours from what I gather.

Good luck

**furpile** · 27-02-2019, 07:51

I emailed the firearms and the complaints addresses on 15 Feb and have not had any reply. Sent it to all the above as well. My app has been in consideration for most of this year now. On 104 working days already.

Sent from my HUAWEI VNS-L31 using Tapatalk

**jason75** · 27-02-2019, 07:59

Hi guys my appeal was upheld got the sms end of january, called the printers to find out about my card it was printed on 16th of february and should be at provincial according to the guy i spoke to. Contacted my dfo and he says nothing yet. Is there a number i can call at provincial to find out?

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**MSW2** · 27-02-2019, 10:38

Originally Posted by furpile

I emailed the firearms and the complaints addresses on 15 Feb and have not had any reply. Sent it to all the above as well. My app has been in consideration for most of this year now. On 104 working days already.

Sent from my HUAWEI VNS-L31 using Tapatalk

Service at the cfr is so bad getting hold of any of them is always difficult. Try Col Seroka - serokam@saps.gov.za - 012 353 6061. She phoned me this morning with regards to my complaint about lack of service from Col Simelane.