-
Very Dissapointed - DSG
I'm very dissapointed today.
After spending a lot of time and fuel to go to the retail store. To pick up a product priced R550 on their website, they want to charge me R695.
Very dissapointed in their business practices.
Has anyone have similiar experiences?
-
Re: Very Dissapointed - DSG
Thats not lekker, but you should probably call first to confirm a price.
-
Re: Very Dissapointed - DSG
Quote:
Originally Posted by
Steven001
Thats not lekker, but you should probably call first to confirm a price.
No I don't agree, if you advertise a product at a certain price, the expectation (especially from a reputable company) is that the product is indeed available at mentioned price.
Outdated websites, especially in today's technology age, reflects badly on companies, and will be detriment to business in the future.
I travel regularly to JHB, and visit DSG based on their website prices, if I had a similar experience, that would be the end to my visits. I do not have time to contact a company, wait on the phone for people to assist me, especially to confirm website pricing.
-
Re: Very Dissapointed - DSG
Similar experience, But exact opposite you had. Also other Retailer.
In this week i was looking for a Piezo starter button for small project. Found Stingray company. Close to us.
But thought had to place order online then collect. Showed R95 reduced to R65. But when I put in cart jumps back to R95. Phoned them. Said small IT issue. But im welcome to collect as they are open for collections. When arrived at the small retail shop they had. It was o shelve for R50-00. Even better.
-
Re: Very Dissapointed - DSG
Quote:
Originally Posted by
PWdejager
No I don't agree, if you advertise a product at a certain price, the expectation (especially from a reputable company) is that the product is indeed available at mentioned price.
Outdated websites, especially in today's technology age, reflects badly on companies, and will be detriment to business in the future.
I travel regularly to JHB, and visit DSG based on their website prices, if I had a similar experience, that would be the end to my visits. I do not have time to contact a company, wait on the phone for people to assist me, especially to confirm website pricing.
https://www.davesheer.com/pages/disclaimer.html
Looks like DSG does not agree with you.....
-
Re: Very Dissapointed - DSG
Quote:
Originally Posted by
Steven001
There is a difference between what is legal and what is good business practice.
That disclaimer might cover them, but it isn't a great example to set. It will definitely make me think twice about doing business with them.
Sent from my SM-G960F using Tapatalk
-
Re: Very Dissapointed - DSG
Another well known gun shop also advertises on their website. They even generate a quote for you.
When you phone the prices are different. Oh well, that is the price now. Having a system generated quote doesn't mean much it seems.
End of story.
-
Re: Very Dissapointed - DSG
This isn't uncommon among large retailers, which DSG has now become.
If you want service, use small retailers, they more inclined to build relationships with clients rather than move feet through the door.
-
Re: Very Dissapointed - DSG
On invoices and advertisements if you usually look at bottom it shows e&oe. Meaning errors and omissions excluded. Which usually covers against mistakes with pricing and stuff.
However. You would find that some companies will still honor the mistake to customers unless if huge mistake.
Couple of years ago. Think 3 or 4. Safari had price on website for a Forester press. I saw it but kinda was not really looking at buying it. Walked into the shop on the Sunday for something else. And saw it was over R500 more on tag on shelf. I asked the 1 sales guy is that the price. Said yes. I said but on website lower. He said cant be. He checked and said strange. I joked and said so if I buy what price is it. He said well guess I can ask for internet price. And during this discussion I somehow ended up buying the Forester at the website price. Which they corrected afterwards. Still not regretting buying that press.
But shops differ I guess.
-
Re: Very Dissapointed - DSG
I see where people are coming from, but I had a similar bad experience and the sales person acted like it's a different product and that I'm wrong.
He kept saying the one I had in my hand was a different product.
I understand that they can't always give the product, but it's not nice that they make it like "you" are the Dom one
Sent from my BLA-L29 using Tapatalk
-
Re: Very Dissapointed - DSG
Quote:
Originally Posted by
Steven001
That is irrelevant, we are not referring to legality, we are referring to good or bad business practices. I can understand an isolated incident, but if it becomes a common occurrence a company looses credibility.
Does loosing credibility make it unlawful? No
Does loosing credibility loose customers? Yes
I like shopping at DSG, and will continue, until my experience is affected negatively, then I will shop with someone else.
-
Re: Very Dissapointed - DSG
I've had the same experience with them when they opened their Montana branch, saying they were not the same company as the online one and therefor the prices were different. Needless to say I don't shop there anymore.
-
Re: Very Dissapointed - DSG
The only thing that is relevant is the response of the owners of said business when the OP confronted them on his problem.
Without stating that all the opinions on the subject is moot.
-
Re: Very Dissapointed - DSG
Quote:
Originally Posted by
Messor
The only thing that is relevant is the response of the owners of said business when the OP confronted them on his problem.
Without stating that all the opinions on the subject is moot.
Not really, a response to an issue like this from a salesman is not normally due to his discretion, but rather store policy.
-
Re: Very Dissapointed - DSG
Quote:
Originally Posted by
Gleock
Not really, a response to an issue like this from a salesman is not normally due to his discretion, but rather store policy.
No, let me make an example.
If I go to a shop and ask for product X, they give it to me and I say hang on a sec, this is different from the price on your website. The salesman says correct, their shelf prices often differ from their online prices hence their disclaimer. I say cool, but I drove here, can I speak to the owner or can you ask the owner to sell me this product at the price I saw online since it’s what attracted me to your shop?
The owner then tells me to shove off, I leave and NOW I have a reason to feel disappointed.
Now if I feel disappointed and want to go online to tell people I must include the dealings with the business, and what led to my disappointment. If I don’t explain all the interaction that will leave people to debate several pages long without having the faintest clue as to what actually happened, which is unfair to the business you are openly taking on.
And no, I’ve never been to the business in question I don’t even go to Gauteng, just stating what should come with every complaint.
-
Re: Very Dissapointed - DSG
I told the rep, even showed him in my phone, his reply was that was the price the manager gave him.
-
Re: Very Dissapointed - DSG
Quote:
Originally Posted by
TJ-Flames
I told the rep, even showed him in my phone, his reply was that was the price the manager gave him.
It is fair to assume then you have written an email to the owner(or tried to call them) and explained your grievances?
Because if you did not then I think you can see why it's unfair to bring it here first?
I promise you each and every cashier or salesman in this country does not speak for the business.
-
Re: Very Dissapointed - DSG
Well a good sales person would if a customer brings this up will say let me call the manager. Unless its not a good sales person.
-
Re: Very Dissapointed - DSG
Quote:
Originally Posted by
Messor
It is fair to assume then you have written an email to the owner(or tried to call them) and explained your grievances?
Because if you did not then I think you can see why it's unfair to bring it here first?
I promise you each and every cashier or salesman in this country does not speak for the business.
Yea but he also asked if anyone else had the same experience. It's fair to see if it's a one off thing. And personally, from experience, there's only so much you can do.
How are you going to be able to speak to the owner anyway? I don't think people would just give out the owners email addresses or phone number. If you in store and no one can do anything to help, what other hoops should one jump through?
Sent from my BLA-L29 using Tapatalk
-
Re: Very Dissapointed - DSG
Quote:
Originally Posted by
Steven001
Looks like DSG does not agree with you.....
There is a difference between "advertise online price" and "advertise online price only for online orders". If the ad doesn't specify which then it is unfair to charge more in the shop.
-
Re: Very Dissapointed - DSG
Quote:
Originally Posted by
Messor
No, let me make an example.
If I go to a shop and ask for product X, they give it to me and I say hang on a sec, this is different from the price on your website. The salesman says correct, their shelf prices often differ from their online prices hence their disclaimer. I say cool, but I drove here, can I speak to the owner or can you ask the owner to sell me this product at the price I saw online since it’s what attracted me to your shop?
The owner then tells me to shove off, I leave and NOW I have a reason to feel disappointed.
Now if I feel disappointed and want to go online to tell people I must include the dealings with the business, and what led to my disappointment. If I don’t explain all the interaction that will leave people to debate several pages long without having the faintest clue as to what actually happened, which is unfair to the business you are openly taking on.
And no, I’ve never been to the business in question I don’t even go to Gauteng, just stating what should come with every complaint.
Again, No.
The owner is responsible for his employees, there should be a procedure to escalate issues in store if the owner wants to avoid negative publicity.
Is this your process for all sectors or only gun shops?
Taken to the extreme, you would call up Raymond Ackerman if the shelf price was wrong at PnP?
-
Re: Very Dissapointed - DSG
At PnP, Checkers, Spar, etc. they normally let the item go at the advertised price. If you are unhappy with the conduct of a staff member you could also take it up with the supervisor or store manager.
Gunshops are generally small enough that the supervisor/manager is generally the owner.
-
Re: Very Dissapointed - DSG
TJ-Flames, I'm assuming you went to buy powder as they are heavily advertising various imported powders at R500 (IMR) and R550 (Vihtavouri). If powder, which powder?
I bought IMR on their sale no problem.
-
Funny this, yes they will normally let it go for the lower price, pnp process though says if the item scans at a different price the item is given to the customer for free.They offer the lower price first and hope you dont know the rules.I guess shops can do as they please, I prefer to support stores that honour their prices.
Quote:
Originally Posted by
janfred
At PnP, Checkers, Spar, etc. they normally let the item go at the advertised price. If you are unhappy with the conduct of a staff member you could also take it up with the supervisor or store manager.Gunshops are generally small enough that the supervisor/manager is generally the owner.
-
Re: Very Dissapointed - DSG
I've had real bad attitudes from them despite polite & courteous requests from the customer.
Just a shrug of the shoulders & a take it or Leave it answer.
They'll never get any of my money again. Ever.
-
Re: Very Dissapointed - DSG
Quote:
Originally Posted by
janfred
At PnP, Checkers, Spar, etc. they normally let the item go at the advertised price.
Gunshops are generally small enough that the supervisor/manager is generally the owner.
Why and how is it that the staff are able to do this?
-
Quote:
Originally Posted by
Gleock
Why and how is it that the staff are able to do this?
The till supervisor come and override the till. Had it a couple of times with groceries (eg buy 3 off item A and get 20% discount) where the shelf price and till doesn't agree.
-
Re: Very Dissapointed - DSG
Quote:
Originally Posted by
Vaal
The till supervisor come and override the till. Had it a couple of times with groceries (eg buy 3 off item A and get 20% discount) where the shelf price and till doesn't agree.
So almost like they could foresee the possibility of this happening and developed policies and procedures to handle it?
-
Re: Very Dissapointed - DSG
I have never ever purchased a product at PnP other than the advertised price, the cashier just calls the shift manager, they override the price.
On topic, for the life of me I cannot understand why people cannot just keep their shop and online store 100% linked, meaning stock avail and price. I am kind of OCD so I promise you if I was in sales my online data would be correct even if I had to sit and do it myself till 2am each morning.
On the other side of the coin of this topic, the only thing I myself wanted to point out in this thread is we SA people are just too used to just accepting things. If a sales guy gives me the “its policy” thing I would say call the manager, now. I would merely state my case to the owner or manager and if they reject my grievance I would not deal with them again. As I cannot see that this was done in this scenario I raised my opinion on that specific matter, nothing more.
If there is a problem, say so, if you don’t then I personally feel don’t get to come here and say so.
And this is nothing against the OP, business is a two way street, the actions of the seller and the actions of the buyer, both needs consistency.
-
Re: Very Dissapointed - DSG
Quote:
Originally Posted by
Gleock
Why and how is it that the staff are able to do this?
Not quite sure what you getting at. Staff are generally not allowed to do this.
If an item scans differently, the staff member does not have the power to do this. There is normally a button that they push that summons a manager/supervisor. This person then has to key in their code to enter the revised price.
If the price on the shelf is different to advertised, you contact a manager or supervisor and inform them. They then usually give a voucher or attend to the matter at the till.
My mother-in-law knows the exact ins and outs as she has done this many times at the major retailers. If out of stock of an advetised special they even give vouchers for when new stock comes in.
At some places where sales are done at counters, e.g. S&O, car sales, parts dealers, etc., sales persons generally have a discretionary margin that they are allowed for discount. This margin can sometimes be enlarged with permission from the manager.
Legally, none of this has to be done. It is just part of their strategy to retain customers they like or want. If you feel hard done by, bring it to the manager's attention. If you don't, I don't think you have reason to feel hard done by.
-
Re: Very Dissapointed - DSG
Quote:
Originally Posted by
Messor
I cannot understand why people cannot just keep their shop and online store 100% linked, meaning stock avail and price.
I think that some stores specifically gear for an online section where they maintain lower overhead costs and therefore prices. This benefit is passed onto the client as an online transaction is cheaper and cleaner and some client don't want to / can't access the store.
Normally the caveat is "online purchase only" and you know.
-
Quote:
Originally Posted by
janfred
Not quite sure what you getting at. Staff are generally not allowed to do this.
If an item scans differently, the staff member does not have the power to do this. There is normally a button that they push that summons a manager/supervisor. This person then has to key in their code to enter the revised price.
If the price on the shelf is different to advertised, you contact a manager or supervisor and inform them. They then usually give a voucher or attend to the matter at the till.
My mother-in-law knows the exact ins and outs as she has done this many times at the major retailers. If out of stock of an advetised special they even give vouchers for when new stock comes in.
At some places where sales are done at counters, e.g. S&O, car sales, parts dealers, etc., sales persons generally have a discretionary margin that they are allowed for discount. This margin can sometimes be enlarged with permission from the manager.
Legally, none of this has to be done. It is just part of their strategy to retain customers they like or want. If you feel hard done by, bring it to the manager's attention. If you don't, I don't think you have reason to feel hard done by.
Agree with this. It's not law that these discounts or freebies need to be given - it's just marketing. The indicated price is just an offer to sell a product to you at X-price. Any store has the right to withdraw that offer to sell that product to you and send you on your way. However, it pays to be polite and not behave like a demanding entitled dick and start telling managers how to do their jobs.
-
Re: Very Dissapointed - DSG
Quote:
Originally Posted by
Springer
It's not law that these discounts or freebies need to be given - it's just marketing. The indicated price is just an offer to sell a product to you at X-price. Any store has the right to withdraw that offer to sell that product to you and send you on your way.
If a store advertise at price X and sells for Z it is generally called False advertising. That is why they tend to give it to the customer at the lower price to keep complaints from CPA of their back. However, if a discrepancy is found is should be justified immediately, to prevent future problems, which does not happened always, as some people use this to lure customers to their shop. If the shop knows about the error and don't rectify it, is unethical business practise
A few rand difference will not break the bank. However, a item worth R 100 000 advertise for R 10 000 means there is big F..up somewhere. Discussing with the client should solve all problems. On the R 100 000 price error explain the cust the problem and give him a good discount. On item less than R 100 take the knock and keep the customer.
-
Re: Very Dissapointed - DSG
Quote:
Originally Posted by
Zuku
If a store advertise at price X and sells for Z it is generally called False advertising. That is why they tend to give it to the customer at the lower price to keep complaints from CPA of their back......
Only if proved to be done on purpose. Good luck with that. As mentioned previously, that is why ads normally have "E&OE" somewhere on the page. Not sure how they do it in websites.
-
Re: Very Dissapointed - DSG
Quote:
Originally Posted by
janfred
Not quite sure what you getting at. Staff are generally not allowed to do this.
If an item scans differently, the staff member does not have the power to do this. There is normally a button that they push that summons a manager/supervisor. This person then has to key in their code to enter the revised price.
If the price on the shelf is different to advertised, you contact a manager or supervisor and inform them. They then usually give a voucher or attend to the matter at the till.
My mother-in-law knows the exact ins and outs as she has done this many times at the major retailers. If out of stock of an advetised special they even give vouchers for when new stock comes in.
At some places where sales are done at counters, e.g. S&O, car sales, parts dealers, etc., sales persons generally have a discretionary margin that they are allowed for discount. This margin can sometimes be enlarged with permission from the manager.
Legally, none of this has to be done. It is just part of their strategy to retain customers they like or want. If you feel hard done by, bring it to the manager's attention. If you don't, I don't think you have reason to feel hard done by.
My point, is that yes staff are not allowed to make up their own rules, but a business with competent management will put policies and procedures in place to handle these issues, because they are not some never before seen retail problems.
As for the PnP example, when you get to the till and say the price is wrong, does the cashier tell you this is the price or do they call a supervisor?
If you feel you didn't get the service you believe you should've in a store, you are 100% entitled to complain about it on whichever platform you choose.
The first mistake this store made was with it's pricing, the second was allowing the customer to leave the store feeling aggrieved.
There is a trade off with things like this, take the knock and make the customer happy or stick to your margin and have negative word of mouth marketing leave your store.
Your business, your choice. If the rep, floor sweeper or whoever did not escalate the issue, well guess whose problem this is again?
-
Re: Very Dissapointed - DSG
I actually just remembered something similar happened to me with DSG. I wanted to buy a tin of S121. I can't remember the exact amount, but at the time most shops had it for say R400/tin (again, not the correct value, can't remember that). DSG had it for R350/tin on their website. Not a massive saving, but worth driving the extra 10 min to them instead of my usual shop.
When I paid, suddenly the price was R400. I was a bit pissed,but ultimately I didn't pay more than I would have otherwise. I shrugged it off and forgot about it. But it seems this is how they do things.
I don't think I will be going out of my way to drive to them again.
Sent from my SM-G960F using Tapatalk
-
Re: Very Dissapointed - DSG
Same thing happened to me when I got my Holosun RDS. On the site it was R2600. I ended up paying R3500
-
Re: Very Dissapointed - DSG
Quote:
Originally Posted by
Theron2033
Same thing happened to me when I got my Holosun RDS. On the site it was R2600. I ended up paying R3500
Why would you do that? I would pay for it online while standing in the shop
Sent from my VTR-L09 using Tapatalk
-
Re: Very Dissapointed - DSG
Quote:
Originally Posted by
Roguemeister
Why would you do that? I would pay for it online while standing in the shop
Sent from my VTR-L09 using Tapatalk
It was all online, the listing was wrong apparently
-
Re: Very Dissapointed - DSG
I see now, miraculously the pricing on the item on the website has been changed.
Almost as if someone suddenly knows it was incorrect.
Item was also not on the shelf, with a marked price on, ie magically appeared out the back without any packaging.