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  1. #21
    User
    Join Date
    Oct 2013
    Location
    near pmb, kzn.
    Age
    36
    Posts
    2,491

    Default Re: Quantum Frustrations

    I see what you did there...

  2. #22

    Default Re: Quantum Frustrations

    Quote Originally Posted by apocza View Post
    I would like to document my frustrations with Quantum Carry, so that things can maybe improve and that others can be well prepared when they purchase from QC. I placed an order at the end of November during the black Friday specials. The website listed a long lead time but I was ok with that considering the discount. When I ordered the lead time was apparently 8-12 weeks and then when I checked the website the lead time was 8 weeks - I may have missed for forgotten about the "up to 12 weeks" but my order did not indicate 12 weeks and as I said the website was saying 8 weeks when I checked. I queried the order status and after the 3rd email I finally got a response at around the 10 week mark. I received my goods on 21 February, almost 12 weeks to the day. I started to get worried I was jumped when I didn't hear back. This was frustrating experience, not having accurate information to work from - Not getting any replies on emails and not having a phone number to call all added to the frustration.


    That said, I was happy to put the experience behind me once I received my holster and mag carrier because the quality of this product (holster) is beyond reproach. I cannot stress enough what an amazing holster this is. I went from having a painful annoying difficult to conceal EDC to exactly the opposite. Honestly this holster changed EDC for me. EDC used to be a chore, a pain you suffered as a gun owner - it's now far far more palatable. I now EDC everywhere, instead of putting the gun in the safe when didn't think it was "necessary" to carry. This holster (and holsters like it) will literally save lives.


    I however still had a small issue, the mag carrier did not fit my G43x mags. I could not get them to fit in any orientation and ended up gouging marks into both mags - it's just a mag right, they're meant to get scuffed and work hard so no biggie. I contacted Matt about this, again a few weeks delay in email replies. Matthew thinks I was accidentally shipped a mag carrier for G43 instead of the G43x which has a slightly fatter mag. Matthew had no problem replacing it and apologized, unfortunately this was just as lockdown hit us for the first time and Matthew was unable to get the replacement shipped and again I was happy to wait. I contacted Matthew at the end of May again, no reply. I followed up middle of August and got a reply a few days later indicating he would ship the replacement "tomorrow". It's 14 September and I have not got my mag carrier or heard from Matthew since 18 August, having followed up a week ago.


    What is the purpose of this post? Two things, I hope this gets Matthew's attention. I hope he reads understands that his customer service is letting his brand down. Matthew makes an amazing product, I highly recommend it. I recommend this holster to everyone I speak to, but I also warn them of the wait and lack of response - I still encourage them to order, but recommend they take some serious patience pills and just trust they will eventually get an amazing product.


    Secondly, I in no way want to discourage people from purchasing from Quantum Carry, the products are just too good to avoid. I do however hope that future Quantum Carry customers read this and know what they are getting into, that they understand that the process can take some time and feedback may be patchy but that it will be worth it.
    I’m currently experiencing the same thing.

    6 weeks counting!

    Countless Watsapp’s with intermittent response and now started becoming cocky in his responses after I’ve had weeks of patients and being mr nice guy.

    He does make a very good product,BUT customer service is EVERYTHING and all I asked for was communication!

    Invoice says custom holsters takes 2-6weeks
    Website says 2-4 weeks
    And now he says to me 8 weeks!


    Sent from my iPhone using Tapatalk

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