I had a new licence approved on 17/11/2021 and, in despiration, called my DFO (Brooklyn, Pta) on 12/01/2022, only to be told that "they had sent me an sms to let me know that my licence had arrived". When I challenged them on this, I was told that I needed to check my "sms spam folder" -- WTF, do they honestly believe that we will believe anything they tell us even when it is patently incorrect!??????

In summary, waiting time from licence approved to card ready for collection = 38 business days / 62 days.

This whole system needs to change before we all slip into the abyss!