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10-04-2018, 12:48 #1
- Join Date
- Feb 2016
- Posts
- 1,310
Why advertise/sell items not in stock?
Why does this happen? I saw an item advertised by a well known gunshop, ordered it online and received an invoice for the item. I duly paid and waited for delivery, no item showed up. I eventually contacted them and was told that they do not have said item in stock, but they are expecting stock shortly. I gave it a week or two, phoned again and got told the same story. Phoned a few more times; got the "we are expecting stock shortly, please be patient" reply again.
Two months down the line there is still no stock; now I get told they have no idea when stock is expected.
The bit that gets to me is that the same item is still available online.
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10-04-2018, 13:05 #2
- Join Date
- Aug 2012
- Location
- Pretoria, South Africa
- Age
- 34
- Posts
- 12,555
Re: Why advertise/sell items not in stock?
Demand a refund + interest.
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10-04-2018, 13:19 #3
- Join Date
- Aug 2013
- Location
- Pretoria
- Posts
- 2,476
Re: Why advertise/sell items not in stock?
The 1st part, a couple sites state please phone/contact to confirm stock 1st. This helps me as a buyer to know what items they can possibly source.
The 2nd part of accepting payment and stating stock will arrive shortly and then changing to no idea when, then get your refund asap
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10-04-2018, 14:11 #4
- Join Date
- Jul 2012
- Posts
- 7,273
Re: Why advertise/sell items not in stock?
Wait till you cancel sale and ask for refund. And they say there is a 10% cancellation fee. lol
I would just ask for refund.
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10-04-2018, 15:40 #5
- Join Date
- Dec 2015
- Location
- Eastern Cape
- Posts
- 1,034
Re: Why advertise/sell items not in stock?
[QUOTE=shooty;1248911 ask for refund. And they say there is a 10% cancellation fee.[/QUOTE]
Yes and then you can charge them 30 to 40 % interest (microloan) for the time they had your money and for your banking fees etc.
They did not fullfill the contract and cannot deliver the product. Would be unfair to charge you any handling or cancelation fee
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10-04-2018, 16:51 #6
- Join Date
- Jan 2013
- Posts
- 140
Re: Why advertise/sell items not in stock?
Please tell us who it is so we can all be aware of the shenanigans they are up to.
There is nothing worse than being lead long.
We need to vote with our feet in cases like this and stop supporting them until they change their ways.
My 2 cents worth!
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10-04-2018, 14:52 #7
- Join Date
- Jul 2008
- Location
- JHB
- Age
- 53
- Posts
- 1,618
Re: Why advertise/sell items not in stock?
Whats the legalities of refund "deductions" per the CPA?
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10-04-2018, 17:55 #8
- Join Date
- Oct 2012
- Location
- Boland, Western Cape
- Age
- 49
- Posts
- 1,263
Re: Why advertise/sell items not in stock?
Sometimes websites aren’t updated regularly, or inventory slipups happen.
Euro Optic Africa’s website is linked to our live inventory and even then we sometimes have orders slip through when an item isn’t in stock.
Our SOP is to immediately contact the client and offer a refund should something like that occur. It’s only fair.
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10-04-2018, 18:00 #9
- Join Date
- Feb 2016
- Posts
- 1,310
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10-04-2018, 18:01 #10
- Join Date
- Jan 2013
- Posts
- 140
Re: Why advertise/sell items not in stock?
The reality though is if you are offering something for sale it should be available.
We take too lightly the customer and his money. I must be honest and say that if this happens with online shopping I don't go back either to the physical store or the online store.
Its about the principle of making sure what you are offering is what customer is ordering.
If you cant get the system right then don't offer the product.
Then only offer what you KNOW will be in stock.
Otherwise its to easy to say sorry boet there's no stock but let me refund you.
Its not good enough!!
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