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  1. #1
    User
    Join Date
    Feb 2012
    Location
    Pretoria
    Posts
    3,327

    Default Hailstormza Email address required

    Is there an alternative email address i could use apart from the orders@hailstormza.com? I don't seem to have any response from this email and need to order a few items.

  2. #2
    User
    Join Date
    Aug 2016
    Location
    Pretoria
    Age
    50
    Posts
    260

    Default Re: Hailstormza Email address required


  3. #3
    User
    Join Date
    Jul 2008
    Location
    Not where I want to be..
    Posts
    12,596

    Default Re: Hailstormza Email address required

    Quote Originally Posted by thomasnels View Post
    Thanks

    Also CC jd@hailstormza.com

    I will alert the shop to the "orders" email address non replies.

  4. #4
    User
    Join Date
    Jul 2013
    Age
    49
    Posts
    2,035

    Default Re: Hailstormza Email address required

    What is a reasonable period to receive a reply under the new normal?

  5. #5
    User
    Join Date
    Feb 2012
    Location
    Pretoria
    Posts
    3,327

    Default

    Quote Originally Posted by Wild coast View Post
    What is a reasonable period to receive a reply under the new normal?
    I really use to enjoy shopping at Hailstorm. Unfortunately their email response rate for my last two enquiries were averaging almost two weeks between replies .This was during lockdown.

  6. #6
    User
    Join Date
    Jul 2013
    Age
    49
    Posts
    2,035

    Default Re: Hailstormza Email address required

    Quote Originally Posted by Antlion View Post
    I really use to enjoy shopping at Hailstorm. Unfortunately their email response rate for my last two enquiries were averaging almost two weeks between replies .This was during lockdown.
    Agreed, I miss the days when Jacques ran the place!

  7. #7
    User
    Join Date
    Apr 2010
    Location
    Kroonstad
    Age
    44
    Posts
    5,653

    Default Re: Hailstormza Email address required

    Gerrit is very helpful and goes the extra mile but yeah, rather phone.

    Sent from my LG-H930 using Tapatalk

  8. #8
    User
    Join Date
    Jul 2008
    Location
    Not where I want to be..
    Posts
    12,596

    Default Re: Hailstormza Email address required

    Be assured that the lack of response and/or slow response has been addressed.

    There is also an issue of some emails not reaching it's destination. I did not receive an email with info I asked for although it was dispatched. This also happened to a customer who alerted me to the fact that he was waiting for an email and although it was dispatched it never reached him. Our IT person is trying to figure out why.

  9. #9
    User
    Join Date
    Nov 2013
    Location
    KZN
    Age
    35
    Posts
    311

    Default Re: Hailstormza Email address required

    Unfortunately im also not having much joy. No answer on phone lines either. Does anyone have an alternative number to those posted on the web page?

  10. #10

    Default Re: Hailstormza Email address required

    Quote Originally Posted by Grimmirg View Post
    Unfortunately im also not having much joy. No answer on phone lines either. Does anyone have an alternative number to those posted on the web page?

    (012) 754-0777

    (012) 348-2203

    Just spoke to them now

    If you donÂ’t come right pm me your number and IÂ’ll get them to call you.
    "Guns are just tools, the way they're used reflects the society they're apart of, if you don't like guns, blame it on society" ~Chris Kyle

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