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Thread: Very Dissapointed - DSG
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26-06-2020, 12:14 #11
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- Sep 2013
- Location
- Somerset West
- Age
- 47
- Posts
- 354
Re: Very Dissapointed - DSG
That is irrelevant, we are not referring to legality, we are referring to good or bad business practices. I can understand an isolated incident, but if it becomes a common occurrence a company looses credibility.
Does loosing credibility make it unlawful? No
Does loosing credibility loose customers? Yes
I like shopping at DSG, and will continue, until my experience is affected negatively, then I will shop with someone else.
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26-06-2020, 12:28 #12
- Join Date
- Nov 2013
- Location
- PTA
- Posts
- 172
Re: Very Dissapointed - DSG
I've had the same experience with them when they opened their Montana branch, saying they were not the same company as the online one and therefor the prices were different. Needless to say I don't shop there anymore.
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26-06-2020, 12:29 #13
- Join Date
- Jul 2011
- Location
- BFN Freestate
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- 45
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- 12,151
Re: Very Dissapointed - DSG
The only thing that is relevant is the response of the owners of said business when the OP confronted them on his problem.
Without stating that all the opinions on the subject is moot.
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26-06-2020, 12:59 #14
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- Aug 2012
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- South Africa
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- 4,475
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26-06-2020, 13:10 #15
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- Jul 2011
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- BFN Freestate
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Re: Very Dissapointed - DSG
No, let me make an example.
If I go to a shop and ask for product X, they give it to me and I say hang on a sec, this is different from the price on your website. The salesman says correct, their shelf prices often differ from their online prices hence their disclaimer. I say cool, but I drove here, can I speak to the owner or can you ask the owner to sell me this product at the price I saw online since it’s what attracted me to your shop?
The owner then tells me to shove off, I leave and NOW I have a reason to feel disappointed.
Now if I feel disappointed and want to go online to tell people I must include the dealings with the business, and what led to my disappointment. If I don’t explain all the interaction that will leave people to debate several pages long without having the faintest clue as to what actually happened, which is unfair to the business you are openly taking on.
And no, I’ve never been to the business in question I don’t even go to Gauteng, just stating what should come with every complaint.
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26-06-2020, 13:20 #16
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- Sep 2010
- Location
- Florida, JHB
- Age
- 36
- Posts
- 684
Re: Very Dissapointed - DSG
I told the rep, even showed him in my phone, his reply was that was the price the manager gave him.
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26-06-2020, 13:25 #17
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- Jul 2011
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- BFN Freestate
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- 45
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- 12,151
Re: Very Dissapointed - DSG
It is fair to assume then you have written an email to the owner(or tried to call them) and explained your grievances?
Because if you did not then I think you can see why it's unfair to bring it here first?
I promise you each and every cashier or salesman in this country does not speak for the business.
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26-06-2020, 13:29 #18
- Join Date
- Jul 2012
- Posts
- 7,262
Re: Very Dissapointed - DSG
Well a good sales person would if a customer brings this up will say let me call the manager. Unless its not a good sales person.
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26-06-2020, 13:33 #19
- Join Date
- May 2019
- Posts
- 395
Re: Very Dissapointed - DSG
Yea but he also asked if anyone else had the same experience. It's fair to see if it's a one off thing. And personally, from experience, there's only so much you can do.
How are you going to be able to speak to the owner anyway? I don't think people would just give out the owners email addresses or phone number. If you in store and no one can do anything to help, what other hoops should one jump through?
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26-06-2020, 15:18 #20
- Join Date
- Dec 2015
- Location
- Eastern Cape
- Posts
- 1,028
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