I also know someone who is the manager for a large mall in Durban - they had an incident recently at a jewelry store and got a security company to come in and advise. They were advised that emphasis would be put on identifying the criminals and bringing them to justice, not on stopping them there and then. They were told definitely not to use armed guards.

Personally I think they have their heads in the sand but I don't care as I don't frequent that mall. I do know someone on this forum went into said jewelry store a week after the incident carrying with no problems.